Last updated: October 1, 2024
At Daqin Health Wellness, operated by Shenzhen Daqin Business Technology Co., Ltd., we want you to be satisfied with your purchase. If you are not happy with your order for any reason, please read this Return Policy carefully to understand your options. By placing an order with us, you agree to the terms of this policy.
We accept return requests submitted within 30 days of the date your order was delivered, as confirmed by tracking records or delivery confirmation. Requests submitted after 30 days from the confirmed delivery date will not be eligible for a return or refund under this policy, except in cases of defective or incorrectly shipped items (see Section 4).
To be eligible for a return, your item must meet the following conditions:
We cannot accept returns of opened supplement products due to health and safety regulations governing consumable dietary supplements. If you believe an opened product is defective, damaged, or was incorrectly shipped, please refer to Section 4.
Follow these steps to initiate a return:
Email our support team at support@dq-health-hk.site with the subject line "Return Request – [Your Order Number]". Include your full name, order number, the item(s) you wish to return, and the reason for your return.
Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions within 3–5 business days.
Package the item securely in its original packaging, write your RMA number clearly on the outside of the package, and ship it to the address provided in the RMA instructions. We recommend using a tracked shipping method, as we cannot be responsible for packages lost in transit.
Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds are issued to the original payment method.
If you receive a product that is defective, physically damaged, or not the item you ordered, please contact us within 7 days of delivery at support@dq-health-hk.site. Include photographs of the damaged or incorrect item and its packaging. In these cases, we will offer either a full replacement at no additional charge or a full refund, including any shipping fees paid. You will not be required to return the damaged item unless specifically requested.
Unless the return is due to our error (wrong item shipped, defective product), the cost of return shipping is the customer's responsibility. We do not currently provide prepaid return labels. We recommend using a tracked and insured shipping method. If a return is lost in transit and no tracking is available, we cannot process the refund.
Approved refunds will be credited to your original payment method (PayPal or card) within 5–7 business days of us receiving and inspecting your return. Please note that depending on your card issuer or PayPal, it may take an additional 3–10 business days for the credit to appear in your account. Original shipping fees are non-refundable unless the return is due to our error.
We do not currently offer direct product exchanges. If you would like a different product, please return the eligible item following the process above and place a new order for the desired item.
The following are not eligible for return under any circumstances:
For all return and refund inquiries, please contact:
Email: support@dq-health-hk.site
Shenzhen Daqin Business Technology Co., Ltd.
Room 2001A, Block A, Fencheng Zhigu Building, No. 60 Tiezai Road, Gongle Community, Xixiang Street, Bao'an District, Shenzhen City, China