Privacy Policy

This Privacy Policy describes how Shenzhen Daqin Business Technology Co., Ltd. ("we," "us," or "our"), operating the Daqin Health Wellness online store at this website, collects, uses, stores, and discloses information about you when you visit our website, make a purchase, or otherwise interact with us.

Our registered address is: Room 2001A, Block A, Fencheng Zhigu Building, No. 60 Tiezai Road, Gongle Community, Xixiang Street, Bao'an District, Shenzhen City, China. For privacy-related inquiries, please contact us at support@dq-health-hk.site.

1. Information We Collect

We collect information you provide directly to us and information generated automatically when you use our website.

Information you provide:

• Name and email address (when you place an order or contact us)
• Shipping and billing address
• Payment information (processed securely by our payment providers — we do not store full card numbers)
• Phone number (if provided)
• Messages you send us through our contact form or by email

Information collected automatically:

• IP address and general geographic location (country/region)
• Browser type, device type, and operating system
• Pages visited and time spent on each page
• Referring website or search query that led you to our site
• Cookie identifiers (see Section 5 below)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including sending confirmation emails and tracking updates
• Communicate with you about your orders, returns, or questions
• Provide customer support
• Improve our website and product offerings
• Send you transactional emails necessary for completing your purchase
• Comply with legal obligations and resolve disputes
• Prevent fraud and ensure the security of our website

We do not use your personal information to make automated decisions that significantly affect you without your consent.

3. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following limited circumstances:

• Payment processors: We use PayPal and card payment processors (Stripe or similar) to handle transactions securely. These providers have their own privacy policies.
• Shipping carriers: Your name and delivery address are shared with logistics partners (e.g., courier services) solely to fulfill your order.
• Service providers: We may use third-party tools for email delivery or website analytics. These providers are contractually prohibited from using your data for their own purposes.
• Legal requirements: We may disclose information if required by law, court order, or government authority.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy or as required by applicable law. Order records are typically retained for a minimum of five (5) years for accounting and legal compliance purposes. You may request deletion of your data at any time by emailing us, subject to any legal retention requirements.

5. Cookies

Our website uses cookies — small text files stored on your device — to recognize returning visitors, maintain session information, and analyze website traffic. We use strictly necessary cookies (required for checkout to function) and analytics cookies (to understand how visitors use the site).

You may adjust your browser settings to refuse cookies. Please note that disabling cookies may affect the functionality of certain parts of our website, including the shopping cart.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to correct inaccurate data
• The right to request deletion of your personal data ("right to be forgotten")
• The right to object to or restrict certain types of processing
• The right to data portability

To exercise any of these rights, please contact us at support@dq-health-hk.site. We will respond within 30 days.

7. Data Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All payment transactions are processed over encrypted SSL/TLS connections. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website and products are intended for adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

9. International Transfers

We are based in China and serve customers globally. When you purchase from us, your information may be transferred to and processed in China. By using our website and placing an order, you consent to this transfer. We take steps to ensure that your data is handled in accordance with this Privacy Policy regardless of where it is processed.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will post the updated policy on this page with a revised "Last updated" date. Your continued use of the website after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Shenzhen Daqin Business Technology Co., Ltd.
Room 2001A, Block A, Fencheng Zhigu Building, No. 60 Tiezai Road, Gongle Community, Xixiang Street, Bao'an District, Shenzhen City, China
Email: support@dq-health-hk.site